---
title: Here’s how to test the audio and video ahead of video visits
description: High-quality video visits on the MediSprout platform are built for ease of use for both you and your patients. Still, as a new user, it may be helpful to run through a few pre-checks before initial vi
---

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# Here’s how to test the audio and video ahead of video visits

High-quality video visits on the MediSprout platform are built for ease of use for both you and your patients. Still, as a new user, it may be helpful to run through a few pre-checks before initial video visits to help you gain familiarity with the MediSprout video player and to ensure that your first visits go smoothly.  

Go to the **Help** section in the MediSprout platform. Then select **Test your device.** In the future, start here to access directions about testing your device and for other best practices for high-quality video visits. 

Press the **Get Started** button. 

Allow permissions for MediSprout to access your camera and audio.

Check your video. Seeing a good picture? Select **Yes** or **SKIP FOR NOW.**

Now, test your audio. Do you see your voice register?  Select **Yes** or **SKIP FOR NOW.**

Check your browser. If MediSprout likes your browser, select **Ok.** 

Check connection. Are the Twilo servers happy? Select **Ok.**

The MediSprout platform keeps the results of each test. You can access and download test results for each test for your records, or for sharing with the MediSprout 24/7 support team in case you do run into issues. 

Want to test again? Select **Restart test.** 

Want more information about how to test video before a video visit? 

Contact MediSprout support using the chat function in the same window you are using or call +1 866-896-1431.

**Related articles** 

- [How to join a video visit](http://Knowledge.medisprout.com/en/knowledge/how-to-join-a-video-visit-as-a-patient)
- [How to view records of past video visits](http://Knowledge.medisprout.com/en/knowledge/how-to-view-records-of-past-video-visits)
- [How to contact 24/7 bilingual product support.](http://Knowledge.medisprout.com/en/knowledge/heres-how-to-contact-24/7-bilingual-product-support)

 

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