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How to set up superbill information

A superbill is a document provided by your therapist that you can submit to your insurance company for reimbursement of out-of-pocket visit costs. To ensure accuracy and acceptance by your insurance provider, MediSprout collects key information from you in advance of your visit.

Information that will appear on your superbill

  • Your legal name and date of birth, as they appear on your insurance card.
  • Your home address.
  • Your insurance company name, member ID, group number, and the policyholder's name and date of birth (if the policy is not yours).
  • Optional but recommended: your driver's license or another government-issued ID for identity verification.

How to set up your superbill information

  1. From the main menu, select Profile.
  2. In the Insurance section, select Add insurance.
  3. Enter your insurance company name, member ID, and group number. If the policy is not in your name, select The policyholder is someone else and add their name, date of birth, and relationship to you.
  4. Upload a photo of the front and back of your insurance card so your provider's billing team can confirm the details.
  5. In the Identification section, add your driver's license. See How to add your driver's license to your personal information.
  6. Confirm your home address is current under Contact information.
  7. Select Save.

Generating a superbill 

After each visit, your provider will generate a superbill if you have requested one or if it is standard for the practice. You will receive an email and an in-app notification when it is ready. From the main menu, select Billing and then Superbills to view, download, or share the document with your insurance.

Want more information about superbills?

Contact MediSprout support using the chat function in the same window you are using or call 866-896-1431.