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24/7 bilingual support

MediSprout offers 24/7 bilingual product support for patients, providers, and organizations. You can reach the support team in English or Spanish through email, live chat, or phone — whichever channel works best for you. This article explains how to contact support, what to expect from each channel, and what information helps us help you faster.

How to reach support

Email: support@medisprout.com

Live chat: Available from the bottom-right corner of any page in MediSprout and on the public website.

Phone: +1 866-896-1431

When to use each channel

  • Live chat is best for quick questions, status checks, and step-by-step guidance during a session.
  • Email is best for detailed requests, screenshots, or issues you can describe in writing and don't need answered immediately.
  • Phone is best for urgent issues — for example if you can't access a scheduled visit or your account is locked.

Languages supported

The support team responds in English and Spanish. When you reach out, you can write or speak in either language; the team will respond in the language you used.

Information that helps us help you

When you contact support, having a few details ready speeds up the response:

  • Your account email (the one you use to sign in).
  • Your role (patient, provider, administrator, scheduler, or biller).
  • The name of your organization (if applicable).
  • A short description of what you were trying to do and what happened.
  • A screenshot or short screen recording if the issue is visual.
  • The browser and device you're using (especially for web app issues).

If you can't sign in to MediSprout

If you can't sign in, you can still reach support:

  • From the MediSprout sign-in page, use the live chat in the bottom-right corner.
  • Email support@medisprout.com from any email address — include the account email you're trying to sign in with.
  • Call +1 866-896-1431.

Want more information?

Contact MediSprout support using the chat function in the same window you are using or call +1 866-896-1431.