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How to download the MyPractice Assistant app

MyPractice Assistant is the MediSprout mobile app for providers. It lets you carry out video visits from your phone or tablet, manage your schedule, record audio for AI Notes (with an active subscription), and keep your practice running on the go. This article walks you through downloading the app, signing in for the first time, completing your profile, securing your account with two-factor authentication, and resetting your password if you forget it.

Who this is for

  • Providers who want to use MediSprout from a phone or tablet.
  • Administrators setting up provider accounts who need to direct providers to the right app.
  • Schedulers and billers who use the mobile experience to manage day-to-day work.

Step 1 — Download the app

MyPractice Assistant is available on both Android and iOS. Search for "MyPractice Assistant" in the Google Play Store or Apple App Store, or use the install links your administrator shared with you.

The app is free to install. Some features inside the app (such as AI Notes and AMA CPT codes) require an active subscription.

Step 2 — Sign in for the first time

  1. Open MyPractice Assistant.
  2. Tap Sign in and enter the email address associated with your MediSprout account.
  3. Enter your password.
  4. Follow any additional prompts to confirm your identity.

Note · If you haven't received your invitation yet, contact your organization's administrator. They invite new providers and assign your role from the web platform.

Step 3 — Complete your profile

On first sign-in, the app will guide you through completing your provider profile. This is the same profile you have on the web — completing it on either platform updates both.

  • Confirm your name, contact information, and credentials.
  • Add or verify your specialty (if applicable).
  • Verify your NPI if your organization has not added it yet.

Step 4 — Secure your account with two-factor authentication (2FA)

MyPractice Assistant supports two-factor authentication on sign-in to protect access to patient data. With 2FA enabled, you confirm a one-time code in addition to your password each time you sign in.

To enable 2FA:

  1. Open the app and go to your account settings.
  2. Select Security.
  3. Turn on Two-factor authentication.
  4. Follow the on-screen instructions to set up your preferred method.

Note · Some organizations require 2FA for all providers. If yours does, 2FA will be enabled automatically and you'll be prompted to set up a second factor on first sign-in.

If you forget your password

You can reset your password directly from the app:

  1. On the sign-in screen, tap Forgot password?
  2. Enter the email address associated with your MediSprout account.
  3. Check your email for a password reset link.
  4. Open the link, choose a new password, and sign in.

What you can do in MyPractice Assistant

  • Join and carry out video visits with your patients.
  • View and manage your calendar — schedule, reschedule, or cancel visits.
  • Access patient notes, diagnoses, and visit history.
  • Record audio during or after visits to power AI Notes (with an active AI Notes subscription and patient consent).
  • Send and receive messages from patients.
  • Receive notifications for visit requests, messages, and reminders.

Want more information?

Contact MediSprout support using the chat function in the same window you are using or call +1 866-896-1431.