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What to do if you sign in to the wrong MediSprout app

MediSprout has two separate mobile apps — one for providers and one for patients. As a patient or provider, if you try to sign in to the wrong app, MediSprout will alert you and guide you to the correct one. To prevent access errors or confusion, you will not be able to sign in to the wrong app. 

The two MediSprout apps

  • MyPractice Assistant — for providers (doctors, therapists, coordinators, and billing staff). Download from the App Store or Google Play.
  • MyMedi Health — for patients. 
    Download from the App Store or Google Play.

What happens when you sign in to the wrong app

If MediSprout detects that you are trying to sign in to an app that does not match your account type, a pop-up screen will appear.

The screen will

  • Explain that this app is not for your type of account.
  • Identify the correct app for you.
  • Provide a button or link to download or open the correct app. 

Tap the button or link to go to the correct app. If the correct app is already installed on your device, it will open directly. If the app is not installed, you will be directed to the App Store or Google Play for downloading. Install and sign in from the correct tap with your usual credentials. 

Still having trouble?

Contact MediSprout support using the chat function in the app or call +1 866-896-1431.