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24/7 bilingual support

MediSprout offers 24/7 bilingual product support for patients, providers, and organizations. You can reach the support team in English or Spanish through email, live chat, or phone — whichever channel works best for you. This article explains how to contact support, what to expect from each channel, and what information helps us help you faster.

  • How to reach support

    Email: support@medisprout.com

    Live chat: Available from the bottom-right corner of any page in MediSprout and on the public website.

    Phone: +1 866-896-1431

    When to use each channel

    • Live chat is best for quick questions, status checks, and step-by-step guidance during a session.
    • Email is best for detailed requests, screenshots, or issues you can describe in writing and don't need answered immediately.
    • Phone is best for urgent issues — for example if you can't access a scheduled visit or your account is locked.

    Languages supported

    The support team responds in English and Spanish. When you reach out, you can write or speak in either language; the team will respond in the language you used.

    Information that helps us help you

    When you contact support, having a few details ready speeds up the response:

    • Your account email (the one you use to sign in).
    • Your role (patient, provider, administrator, scheduler, or biller).
    • The name of your organization (if applicable).
    • A short description of what you were trying to do and what happened.
    • A screenshot or short screen recording if the issue is visual.
    • The browser and device you're using (especially for web app issues).

    If you can't sign in to MediSprout

    If you can't sign in, you can still reach support:

    • From the MediSprout sign-in page, use the live chat in the bottom-right corner.
    • Email support@medisprout.com from any email address — include the account email you're trying to sign in with.
    • Call +1 866-896-1431.

    Want more information?

    Contact MediSprout support using the chat function in the same window you are using or call +1 866-896-1431.