---
title: 24/7 bilingual support
description: "Patients, providers, and organizations can access MediSprout bilingual product support quickly and easily from the MediSprout mobile app and desktop platforms.  Email us: support@medisprout.com Live c"
---

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# 24/7 bilingual support

## MediSprout offers 24/7 bilingual product support for patients, providers, and organizations. You can reach the support team in English or Spanish through email, live chat, or phone — whichever channel works best for you. This article explains how to contact support, what to expect from each channel, and what information helps us help you faster.

- **How to reach support**
  
  **Email: support@medisprout.com**
  
  **Live chat: Available from the bottom-right corner of any page in MediSprout and on the public website.**
  
  **Phone: +1 866-896-1431**
  
  **When to use each channel**
  
    - Live chat is best for quick questions, status checks, and step-by-step guidance during a session.
    - Email is best for detailed requests, screenshots, or issues you can describe in writing and don't need answered immediately.
    - Phone is best for urgent issues — for example if you can't access a scheduled visit or your account is locked.
  
  **Languages supported**
  
  **The support team responds in English and Spanish. When you reach out, you can write or speak in either language; the team will respond in the language you used.**
  
  **Information that helps us help you**
  
  **When you contact support, having a few details ready speeds up the response:**
  
    - Your account email (the one you use to sign in).
    - Your role (patient, provider, administrator, scheduler, or biller).
    - The name of your organization (if applicable).
    - A short description of what you were trying to do and what happened.
    - A screenshot or short screen recording if the issue is visual.
    - The browser and device you're using (especially for web app issues).
  
  **If you can't sign in to MediSprout**
  
  **If you can't sign in, you can still reach support:**
  
    - From the MediSprout sign-in page, use the live chat in the bottom-right corner.
    - Email support@medisprout.com from any email address — include the account email you're trying to sign in with.
    - Call +1 866-896-1431.
  
  **Want more information?**
  
  **Contact MediSprout support using the chat function in the same window you are using or call +1 866-896-1431.**

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