Patients

• How to join a video visit as a patient.
• How to request or reschedule a visit, or cancel a virtual or in-person visit
• How to edit your personal information
• How to request a refill of medication
• How to send a message to your provider
• How to download the app
• Cómo ver facturas, transacciones y realizar pagos
• How to view picture in picture
• How to view provider notes
• How to sync MyMedi Health to your device calendar
• Guardians, how to impersonate (act on behalf of) a dependent
• 24/7 bilingual support
• How to view records of past video visits.
• How to view and acquire chat message visit transcription
• Secure and HIPAA-compliant video visits.
• Here are the browsers and devices that are compatible with MediSprout.
• Here’s how to test the audio and video ahead of video visits