How to download the MyMedi Health app

Who this article is for

• Patients who have just received an invitation email from a provider that uses MediSprout.
• Existing patients setting up the app on a new device.
• Anyone helping a family member or dependent install the app.

Step 1 — Download the app

When you sign up for care with a provider who uses MediSprout, you will receive an email with an invitation to download the app. 

Download to your Android or Apple iPhone device:

Android: https://play.google.com/store/apps/details?id=com.medisprout.mymedihealth

iPhone or iPad: https://apps.apple.com/us/app/mymedi-health/id1613932060

Follow the download and installation instructions in the app store you select.

Step 2 — Sign in for the first time

• Open the MyMedi Health app on your phone.
• Tap Sign in and enter the email address you used when your provider invited you.
• Enter the password you created when you accepted the invitation. If this is your first time on the app, you may be prompted to create a password.
• Follow any additional prompts to confirm your identity.

Note: As of version 2.2.0, if a provider mistakenly tries to sign in here, MyMedi Health will direct that provider to the MyPractice Assistant app instead. To learn more, see the article, What to do if you logged into the wrong MediSprout app. 

Step 3 — Complete your profile

The first time you sign in, MyMedi Health will guide you through your profile setup and ask for basic onboarding information that will be important to your care. 

• Complete the requested fields (name, date of birth, sex, contact information, and address). Sex is now collected as part of profile completion (version 2.2.0) and can be updated later from My Information.
• Add or verify your insurance information if your provider has requested it.
• Upload any required documents such as a driver's license or insurance card.

When your profile is complete, you're ready to use the full app. 

Step 4 — Secure your account with two-factor authentication (2FA)

For an extra layer of security, MyMedi Health supports two-factor authentication. With 2FA enabled, you will use a one-time confirmation code, in addition to your password, to sign in. 

To enable 2FA:

• Open the app and go to your account settings.
• Select Security.
• Turn on Two-factor authentication.
• Follow the on-screen instructions to set up your preferred method.

Note: If your organization requires 2FA, it will be turned on for you automatically. You'll be prompted to set up 2FA during your first sign-in.

If you forget your password

You can reset your password directly from the MyMedi Health app, without contacting your provider:

• On the sign-in screen, tap Forgot password?
• Enter the email address associated with your MediSprout account.
• Check your email for a password reset link.
• Open the link, choose a new password, and sign in.

What you can do in the app

• Join scheduled video visits with your provider.
• Request, reschedule, or cancel visits.
• View invoices, transactions, and make payments.
• View your provider notes and your medical history.
• Send and receive messages from your provider.
• Manage AI consent. Control whether AI is used to assist your provider's notetaking during your visits.

Want more information? Contact MediSprout support using the chat function in the same window you are using or call +1 866-896-1431.