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How to download the MyMedi Health app

MediSprout's patient app, MyMedi Health, is the easiest way to connect with your provider, join video visits, manage your account, and stay on top of your care. This article walks you through downloading the app, signing in for the first time, completing your profile, securing your account with two-factor authentication, and what to do if you forget your password.

Who this is for

  • Patients who have just received an invitation email from a provider that uses MediSprout.
  • Existing patients setting up the app on a new device.
  • Anyone helping a family member or dependent install the app.

Step 1 — Download the app

When you sign up for care with a provider who uses MediSprout, you receive an email with an invitation to download the app. The app is free.

Download on your device:

Android: https://play.google.com/store/apps/details?id=com.medisprout.mymedihealth

iPhone or iPad: https://apps.apple.com/us/app/mymedi-health/id1613932060

Follow the installation instructions in the app store of your choice.

Step 2 — Sign in for the first time

  1. Open MyMedi Health.
  2. Tap Sign in and enter the email address you used when your provider invited you.
  3. Enter the password you created when you accepted the invitation. If this is your first time on the app, you may be prompted to create a password.
  4. Follow any additional prompts to confirm your identity.

Step 3 — Complete your profile

The first time you sign in, MyMedi Health will guide you through completing your profile. This is a quick onboarding flow that asks for basic information needed for your care.

  • Fill out the requested fields (name, date of birth, contact information, address).
  • Add or verify your insurance information if your provider has requested it.
  • Upload any required documents (for example, a driver's license or insurance card).

Once your profile is complete, you can use the full app — joining visits, sending messages to your provider, and reviewing your records.

Step 4 — Secure your account with two-factor authentication (2FA)

MyMedi Health supports two-factor authentication on sign-in. With 2FA enabled, every time you sign in you'll confirm a one-time code in addition to your password. This adds an extra layer of protection to your health information.

To enable 2FA:

  1. Open the app and go to your account settings.
  2. Select Security.
  3. Turn on Two-factor authentication.
  4. Follow the on-screen instructions to set up your preferred method.

Note · If your organization requires 2FA, it will be turned on for you automatically — you'll be prompted to set up the second factor on first sign-in.

If you forget your password

You can reset your password directly from the MyMedi Health app, without contacting your provider:

  1. On the sign-in screen, tap Forgot password?
  2. Enter the email address associated with your MediSprout account.
  3. Check your email for a password reset link.
  4. Open the link, choose a new password, and sign in.

What you can do in the app

  • Join scheduled video visits with your provider.
  • Request, reschedule, or cancel visits.
  • View invoices, transactions, and make payments.
  • View your provider notes and your medical history.
  • Send and receive messages from your provider.
  • Manage AI consent — control whether AI is used to assist your provider's note-taking during your visits.

Want more information?

Contact MediSprout support using the chat function in the same window you are using or call +1 866-896-1431.