From the MediSprout main menu, go to Billing and select the dropdown icon. Select Invoices to see a list of invoices from the current month, the default list. Use the filter tools to search for other invoices by invoice number or status.
Find the paid invoice for the patient to whom you would like to issue a refund. On the far right of the row of invoice details, hover your cursor over the three vertical dots menu. A popup box will appear with three options. Select Refund invoice. Another box will appear. To initiate a refund to your patient and return the invoice to unpaid status, select Yes. You will see on your invoice details that the status has been updated to “Refunded.” The refund will be credited back to the payment method used by the patient if that payment method is still valid. Refunds may take two to three days to process through payment method and bank. .
Want more information about how to process patient refunds?
Contact MediSprout support using the chat function in the same window you are using or call +1 866-896-1431.
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